MICRO SYMPLEX is a full service system integrator able to provide a variety of comprehensive computer solutions to optimize the way our clients do business.

MICRO SYMPLEX has evolved to become more than just a reseller; we have added service and support to become a true Solution Provider. From hardware and software procurement, to asset management and training.

MICRO SYMPLEX has an established dedicated sales team to meet the unique requirements of the education and government customer, and has built its reputation on the attention it gives to the small and midsize business.

MICRO SYMPLEX maintains a highly trained team of certified System Engineers and manufacturer authorized service technicians ready to install, upgrade, repair and recommend solutions 24 hours a day.

Our staff includes authorized experts on technologies including Microsoft, Novell, Compaq/HP, Cisco, Citrix and more. 

Nation Wide At Your Service

Micro Symplex is a member of a nation-wide network of more than 480 highly qualified service organizations across the country who are dedicated to provide service solutions for end users regionally and nationally. Members are chosen based on service capabilities and geographic locations. Support solutions include upgrades, moves, adds, changes, server installs, router configuration, firewalls, VPN’s, Projects Management and much more.

• Network design and installation
• Network analysis and troubleshooting
• Product procurement services, including pre-installation configuration and testing
• Disaster recovery planning
• On-site network management
• Remote network management, to the desktop level
• Microsoft: Windows 98, Windows NT/2000, 2003, BackOffice, Novell: NetWare, GroupWise, ManageWise, Unix and Linux
• Networking connectivity hardware: bridges, routers, gateways, CSU/DSUs, multiplexers, PBXs from a variety of vendors
• Data and telecommunications services: T1, F/T1,DSL, DDS, Frame Relay, ATM, ISDN, SMDS
• Internet and Messaging services: Internet access, firewall/security, remote database access, x.400 electronic mail standards
• Network maintenance software from a variety of vendors

FAQ:

Q: Who is Micro Symplex™?

Micro Symplex is the sole national provider of outsourced, part-time, 24 X 7, on-site computer and network support services for small business offices nationwide. Micro Symplex helps business owners maximize their technology investment and minimize technology hassles keeping their computing environment reliable, safe and serving their business needs.

Q: How does Micro Symplex™ work?

Micro Symplex provides local service backed by the stability and knowledge of a national network of technical experts. As a Micro Symplex client, your business will receive computer and network care from a team of technology management professionals based out of the local Micro Symplex office near you.

Your Primary Consultant is your main point of contact allowing you to establish a partnership with Micro Symplex so that we can help you achieve your technology-based business objectives. Your Micro Symplex team members are selected and change based upon your technology requirements. Each local Micro Symplex office has a wide range of highly trained technology experts to service the needs of your business now and in the future.

Q: Is there a Micro Symplex™ location near me?

Micro Symplex is headquartered in Phoenix, AZ and currently has 510 partner offices located in the major metropolitan areas throughout the continental United States. Please click here to find an office near you.

Q: Do you sell hardware and software?

Micro Symplex™ Purchase, our technology evaluation and purchasing assistance service, is one of the many convenience services that we provide our clients. Under Micro Symplex Purchase, we will evaluate your technology requirements and recommend solutions. We will also assist you in placing your order to purchase any of these solutions. Micro Symplex does not sell technology products.

We want our customers to have unbiased recommendations and advice from our technology experts. However, we have established national alliances with a wide range of technology vendors who offer Micro Symplex clients’ discounts on their products and services. If you choose to purchase directly from these vendors, your business will receive the Micro Symplex Client discount.

Q: What computing platforms do you support?

We support all of the computing platforms used in small business offices including: Windows 98, 2000, Windows 2000, 2003 server/workstation, Windows XP, Macintosh, Novell NetWare 3, 4, 5, UNIX, DOS and Linux.

Q: Do you support and service the Mac platform?

Yes we do. We have a large and loyal group of Macintosh clients. Micro Symplex employs some of the best Macintosh expertise in the country. We also have many clients who have, what we call, "mixed environments." These are networks that have both Macintosh and Windows computers on them. Micro Symplex is the only national computer and network service and support company that services these "mixed environments."

Q: How much can I expect to pay for your services?

Micro Symplex services are very competitive. Our premier service, Micro Symplex Care is the most economical of our computer and network care services. Under Micro Symplex Care, we perform, part-time, regularly scheduled monthly service and 24x7x365 monitoring on your KNE (Key Network Elements) on your technology.

Most Micro Symplex clients begin with a comprehensive Network Assessment to determine the reliability and stability of their computing environment. The results of the Network Assessment help determine how we can help you resolve the amount of ongoing monthly care your network requires.

Q: Do you provide programming services?

Programming is not one of the Micro Symplex core services. However, our division ASP Technology can assist you with programming services.

Q: What is your definition of small business? Is my business too small? Is my business too large?

Micro Symplex focuses on businesses that have 10 to 100 computers per office or location.

Computer and network care — IT services, come down to efficiency, reliability and quality. Ask yourself: Does it make sense for my business to employ a full time in-house IT person(s) or would it be more cost effective to outsource that service to an IT partner with a strong technical team of experts?

Are your technology needs great enough to warrant having full-time staff? Can your in-house staff stay knowledgeable on the wide range of technology used in your business today and needed tomorrow? Can your business attract and retain a high level technical professional who can handle your entire computer and network support needs?

Most small business offices do not need a full-time, in-house IT professional or extend in-house IT professional’s expertise. As, they do need a wide range of technology expertise that no single in-house person or small staff is likely to be able to accommodate. For those companies, outsourcing care of the technology infrastructure to a skilled IT support partner like Micro Symplex is the right business choice. Contact us today to discuss your business technology support requirements.

Q: How important is on-site service with all the advances in remote service technology?

We have built our business on good old-fashioned intangibles that technology just can’t replace. Micro Symplex believes that there is no substitute for personal contact and communication. Our on-site network assessments and consultations with you allow us to maintain a continuing understanding of your business requirements and to better assess your technology needs and concerns to prevent computer problems and network downtime before they occur.

At Micro Symplex, we know that remote services cannot replace hands-on computer and network care. For example, remote services cannot perform maintenance on your three-year-old PC running Windows 98 or install a firewall or upgrade your network, etc. No remote service can replace part-time, on-site IT services if you want stable and reliable technology supporting your business.

Our solution makes good economic sense for businesses with between 10 and 100 computers. Obviously these are not hard lines. We certainly have happy and satisfied clients with more than 100 computers, as well; we have satisfied customers with a computer and network solution totaling less than 10 computers. If you are in doubt or whether your needs are something we can answer, Let’s discuss!