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Please provide contact information to help us improve our service and enter you in our quarterly drawing.

*First Name :
Last Name :
*Organization :
Phone :
*Email :
 

How long have you been a Micro Symplex customer?
Less than one year
1 to 2 years
3 to 6 years
Over 6 years
 

Please rate your OVERALL satisfaction with Micro Symplex?
Extremely Satisfied Satisfied Neither Satisfied or Unsatisfied Unsatisfied Extremely Unsatisfied
 

Would you recommend Micro Symplex's service to others?

Absolutely
Very likely
Unlikely
Absolutely not
Not sure
 

Assuming you had service work done recently, please rate your level of SATISFACTION with our performance in each of the following areas:
1
Extremely Satisfied		 2
Satisfied		 3
Neither Satisfied or Unsatisfied		 4
Unsatisfied		 5
Extremely Unsatisfied
How your call was handled by the person taking your service call
Our ability to match our service with your schedule
The response of our technician compared to the response you expected
Our courteous and professional employees
How we fixed the problem the first time
Whether the outcome met your expectations
Our follow-up service and calls met your needs
The accuracy of our invoicing and record keeping
Our overall service, considering our entire business relationship
 

Do you have any suggestions or comments that would help us provide you with the best service possible? Is there any issue with your account that requires further attention at this time?
 

Manufacturers frequently contact their end-user customers to conduct satisfaction surveys. If contacted, would you rate us either "Very Good" or "Excellent"?
Yes      No
 

In comparison to other service companies that provide service to you, would you say ours is superior, equal to, or inferior to theirs?
Superior Equal Inferior
 

May we contact you about providing a referral for our services?
Yes     No
 

Would you like to recognize the performance of one or more of our employees? If so, please provide a name or names.
 
 
 
 

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